Return Policy

Shipment

For the shipment, we collaborate with PostNL. Together, we strive to deliver your order as quickly as possible. This means that 99% of all shipments will be on their way within 24 hours.

Your order can be delivered to your home or another address (such as your workplace). We charge a shipping fee of €9.99 per order.

Places we don't ship

We only ship to European countries for now, exceptions are:

- Ukraine

- Russia

- Belarus

Delivery via PostNL

PostNL delivers your order to the address you provided. If the package cannot be delivered, it will be left with your neighbors or attempted delivery will be made again later. The day and time of the second delivery depend on the day of the first delivery. If you're not home during the second delivery attempt, you'll receive a note in your mailbox. It will indicate the PostNL Service Point where you can pick up the package. You have 7 days to pick up the package; otherwise, it will be returned.

Pickup at a PostNL Pickup Point

You no longer need to stay at home to receive your package. You can have your package delivered to a PostNL Pickup Point. You can choose where your package will be delivered and when you'll pick it up. There's always a PostNL location near you. You can pick up the package within a week; after that, it will be returned.

Returns

After receiving your products, you have 14 days to notify us if you want to return them. To do this, download and print the online withdrawal form. When you've indicated that you want to return the products, they must be returned to aestheticalimentum.com within 14 days and in a verifiably unopened and undamaged condition (with any seals intact) for products where hygiene is important, such as tablets, capsules, powders, beverages, creams, oils, and other sealed products. If you've damaged the products during use, we may charge you for it.

The purchase amount will be refunded as soon as possible but no later than 14 days after the withdrawal.

Frozen items or items with broken safety packaging cannot be returned without explicit contact with the customer service of aestheticalimentum.com.

*Refunds on Ebooks are not possible and not supported by law according to article 97/7/EG of the European Consumerrights*